Idae
Frequently asked questions about self-consumption
99 questions about self-consumption
FAQ on self-consumption. Frequently asked questions website of the Ministry for the Ecological Transition and the Demographic Challenge
EnerAgen web platform “Retail self-consumption”
Doubts or queries about self-consumption
You can contact the Autoconsumo Office via email: autoconsumo@idae.es
Also, citizens, as well as any company or public body, can direct their queries about self-consumption to the Citizen Information Service on Energy Efficiency and Renewable Energies (SICER) through the following channels: contact form https://www.idae.es/contacto, email ciudadano@idae.es, WhatsApp (910 789 894), or phone call (913 146 673).
For questions about topics related to the Recovery, Transformation and Resilience Plan, PRTR, you can direct your questions to the email consultas.prtr@idae.es
Remember to always indicate in your queries the autonomous community or province of Spain from which you are contacting us, for statistical reasons and to be able to guide your query towards the most appropriate information.
Telephone service hours: Winter hours: Monday to Thursday, 9:00 a.m. to 5:30 p.m. Friday from 9:00 a.m. to 3:00 p.m. Summer session, from June 1 to September 30: Monday to Friday, from 9:00 a.m. to 3:00 p.m.
WhatsApp opening hours: Winter hours: Monday to Thursday, 9:00 a.m. to 5:30 p.m. Friday from 9:00 a.m. to 2:30 p.m. Summer day, from June 1 to September 30: Monday to Thursday, from 9:00 a.m. to 3:00 p.m. Friday from 9:00 a.m. to 2:30 p.m.